C3 SoftWorks Support

Our team of customer support experts are here to give you the tools you need to become successful. Find answers to your most challenging technical support issues, view product manuals, video tutorials, quick start guides, get the latest updates and more.

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C3 SoftWorks Support Plans

Every product* purchased from C3 SoftWorks comes with 30 days of complimentary phone support. During this time, you will have access to priority phone and email support with a guaranteed response time of 1 hour. Additional services include game customizations, an annual training session and virtual webinar training if needed. We hope you enjoy your experience with C3 SoftWorks Technical Support.

* Customers who purchase a C3 Cloud subscription will automatically receive the Preferred Customer Support Plan.

No Plan 30 Day Support Preferred Support Plan*

Phone & Email Support

Get support for an unlimited number of questions or issues during your support plan. Email or call us toll free 888-333-1969, from anywhere in the U.S. Hours: Monday-Friday, 8:30am-5pm (CST)

Self-Help Options

Our self-help options are available 24/7 and they include training tips, online manuals, game play instructions, quick start guides, success stories and game building extras to help answer your questions.

Software Updates

Stay current with the latest updates available upon release.

Game Customization Help

Our technicians can assist you in customizing, personalizing, and optimizing your games to enhance your training experience.

Remote Assistance

C3 SoftWorks Remote Assistance is a convenient way for our technical support team to connect to your computer and walk you through a solution.

Personal Training Sessions

Get up to 1 full hour of personal one-on-one training to work with a trainer on the topic of your choice.




* Customers who purchase a C3 Cloud subscription will automatically receive the Preferred Customer Support Plan.

Pay Per Incident (PPI)

Customers who do not have a Preferred Customer Support Plan, can choose to purchase support for a single incident after the 30 day period has expired. Customers who purchase PPI are eligible for phone support and priority email support. PPI support is valid for one support case, and is priced at $95.00 per incident.

FREE Training Game Tips

Whether you are new to training games or you're an experienced game developer, these helpful tips, tricks and articles will help you get the most out of your software!